When it comes to something like dating, we all readily admit to the importance of what happens in the first instant when two people meet. But we won’t admit to the importance of what happens in the first two seconds when we talk about what happens when someone encounters a new idea, or when we interview someone for a job, or when a military general has to make a decision in the heat of battle.”
— Malcolm Gladwell, Blink
The more complex the decision, the less useful deliberation became. For example, when participants rated apartments on just three primary characteristics (location, price, and size) deliberation proved useful. But when the decision became more complex (with nine characteristics) the participants who deliberated made worse decisions.”
— Journal of Consumer Research
